Delivery
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and your confidentiality.
Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.
We use Royal Mail and Parcel Force courier(if large order).
Postage is charged at £2.50 up to a purchase level of £20, where we then offer free delivery on orders over this level.
UK
Royal Mail: If you are not in when your parcel arrives they will keep the package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
Parcel Force: If you are not in when your parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to you for the return service.
Customer Exchanges and Faulty items:-
If a customer returns an item because they don't want it and they want an exchange the redelivery charges apply.
If a customer returns an item for an exchange due to a fault their is no charge for sending a new item back to them.
If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item to them.
What happens if something goes wrong.
We have a dedicated team looking after your interests and if their are any issues with your parcel we will work to over come the problem and obtain a delivery for you.
If you parcel is lost on route we will endeavor to obtain compensation for you.
We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.
Lost Parcels.
We do not replace lost parcels free of charge. All parcels are dispatched insured and our team will look after the claim procedure on your behalf and all compensation once obtained will be passed onto you. So you will never be out of pocket but in the mean time if you wish to have a replacement order sent this must be sent at your cost.
A claim usually takes about 4 weeks to complete.
Royal Mail Procedure:-
1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts your customer to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives your customers confirmation back.
4) We receive a cheque and your account is refunded the compensation amount in full.
Parcel Force & Parcel Force International.
1) We complete a claim form and include copies of commercial invoices to prove the cost of the goods.
2) Business Post International processes the claim.
3) We receive a cheque and your account is refunded the compensation amount in full.
Returns
Return address for unwanted items or those which are faulty:
Love Playthings
PO BOX 228
Hitchin
Herts
SG4 0WW
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage and Packing
On occasion their may be times when parcels need to be dispatched back to customers and further charges will apply.
For more information, please contact Love Playthings on 05602 186 452.
